The way consumers do business with brands has fundamentally shifted in the last decade. They want a seamless customer experience (CX), and to do that, it's essential to assess how they experience your brand across all touchpoints. Where should you start?
This quick self-assessment will help gauge how well your current CX program aligns with best practices across your website, mobile app, and social channels, and where it may be lagging and require your attention. The goal is to provide guidance on where you can focus your efforts to fine-tune your CX plan.
Fill out the form to take the self-assessment and see how your brand currently stacks up.
