The new generation of chatbots is transforming the customer journey. With 75% of US consumers finding it important to have access to a fully self-serve customer care option, implementing the right chatbot(s) can help you meet and exceed their expectations for seamless customer experiences. But what exactly should you look for in a customer service chatbot?
This step-by-step guide will show you what to look for in order to identify the right customer service chatbot solution for your brand and your customers.
This guide will help you:
Build a strong business case for leveraging chatbots to power the self-service experiences customers are looking for today.
Demonstrate how chatbots can help meet and exceed key business objectives across your organization and maximize ROI.
Spot the key characteristics to look for in a chatbot to help you achieve these items.
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