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So you want to buy a customer service chatbot?

5 steps to find the right chatbot solution for your needs

The new generation of chatbots is transforming the customer journey. With 75% of US consumers finding it important to have access to a fully self-serve customer care option, implementing the right chatbot(s) can help you meet and exceed their expectations for seamless customer experiences. But what exactly should you look for in a customer service chatbot?

This step-by-step guide will show you what to look for in order to identify the right customer service chatbot solution for your brand and your customers.

This guide will help you:

  • Build a strong business case for leveraging chatbots to power the self-service experiences customers are looking for today.

  • Demonstrate how chatbots can help meet and exceed key business objectives across your organization and maximize ROI.

  • Spot the key characteristics to look for in a chatbot to help you achieve these items.

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